Customer Privacy Notice

This notice is formulated to provide transparency into our privacy practices, in a format that is easy to read, understand and navigate.

Information We May Collect

We may collect information related to you or your use of Yatri vehicle and services in the following manner.

About you or your device

Analytics tool: We use website and application analytics services provided by third parties (such as Google Analytics) that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites. You can learn how to opt out of analytics by downloading the Google Analytics opt-out browser add-on.

We retain the information we collect from or about you, our products, and our services for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.

How We May Use Your Information

We may use information we collect to communicate with you, fulfill our products and services and improve our products and services in the following manner.

To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.

From time to time, we may send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies. Due to this information being important to your interaction with Yatri, you may not opt out of receiving these communications.

To complete and fulfill your purchase, including to process your payments, fulfill your requests for product financing, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.

To provide service to your Yatri product, such as to deliver over-the-air updates to your product.

To analyze and improve the safety and security of our products and services.

Except as described above, Yatri may use or share non-personally identifiable information for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.

Sharing Your Information

We may share information with our service providers and business partners when necessary to perform the services on our or on your behalf, and with third parties as required by law in the following manner.

With our third party service providers and channel partners to provide services such as website hosting, payment processing, order fulfillment and product delivery, credit card processing, and other similar services.

With other third party business partners to the extent that they are involved in the purchase, lease, or service of your Yatri products. We share limited information from or about you or your Yatri products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, permitting authorities and insurance companies.

We do not share information that personally identifies you with unaffiliated third parties. If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us to set an appointment for 'Non-Data Sharing'.

Yatri may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas or other court orders); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Yatri, third parties, visitors, or the public, as determined by us in our sole discretion.

Delivery

Free standard delivery all over Nepal. Delivery terms will be 2 business days for inside valley and 5 days for outside

Returns

Items shipped from store.yatrimotorcycles.com can be returned within 5 business days of delivery. However, there might be items that may be non-returnable or non-refundable.

Yatri Motorcycles third party accessories like helmets and goggles are non-returnable.

Yatri Originals (clothing) are eligible for return (wrong fit) but are non-refundable. Condition for return: The product must be unused, unwashed and without any changes from the originally shipped product. If you choose to use our pick-up service (available inside Kathmandu valley), you will have to bear the subsequent pick-up and drop service cost.